Privacy Policy
Draft for legal review. This is not yet our privacy policy. Text in [square brackets] is still to be decided.
Last updated: [date]
This policy explains what personal information [Knockler legal name] ("Knockler", "we") collects, why, who we share it with and how long we keep it. It covers people who use our app, the people who answer the phone when our service calls a business, and visitors to this site.
What we collect
From people who use Knockler
- Your name, work email and role, and the sign-in provider you use (Google or Microsoft).
- Your business's details: its name, the locations and phone numbers you add, your questions, expected answers and standards, and who accepted the Phone terms, in what role and when.
- What you do in the app, such as corrections you make to a call's results, and a record of any time our staff signed in to help you.
- [Billing details, held by our payment provider. We keep only the card brand, last four digits and billing history.]
From the calls we place
- A recording and a transcript of each call, which include the voice and words of whoever answers. Our caller never asks for anyone's personal details, but people sometimes give their first name or mention other information during a call.
- Details of the call: the number called, when, how long it rang, how long it lasted and how it ended.
- Our automated assessment of the call: answers given, standards met, tone, and whether a person or an automated system answered. Results describe the location, not a named employee.
From visitors to this site
- What you send through the contact form: your name, email, company, number of locations and message.
- Basic server logs, including IP address, used for security and to limit abuse. This site doesn't use analytics or advertising cookies.
How we use it
- To provide Knockler: placing calls, producing results, and showing them to your team.
- To check numbers belong to real businesses, prevent misuse, and keep the service secure.
- To support you, reply to messages, and send account and service emails.
- [To bill you.]
- To produce de-identified, aggregated benchmarks and improve the service. These never identify you, your business, its locations or anyone who answered a call.
What we don't do
- We don't sell personal information or use it for advertising.
- We don't use call recordings or transcripts to train AI models, and we don't allow our providers to. [Confirm with each provider.]
- We don't score or rank named employees.
Who we share it with
We share personal information only with the providers below, so they can run parts of the service for us, under contracts that limit how they use it, and when the law requires it. Results are shared only with the people in the business's own account.
| Provider | What they do for us | Where |
|---|---|---|
| Google Cloud | Hosting, database and call recordings | Canada (Toronto) |
| Telnyx | Phone network that carries our calls | United States |
| ElevenLabs and Phonic | The AI voice that talks on our calls | United States |
| Anthropic | Analyzes transcripts and checks the questions you write | United States |
| Google Places | Checks a number appears on a public business listing | United States |
| Google and Microsoft | Sign-in, if you choose them | United States |
| Postmark | Sends account and contact-form email | United States |
| Slack | Notifies our team of new sign-ups and numbers to review | United States |
| [Stripe] | [Payments, once billing launches; we never see full card numbers] | [United States] |
Where it's stored
Our database and call recordings are stored in Canada, in Google Cloud's Toronto region. Some providers above process information in the United States, where it may be accessible to authorities under US law.
How long we keep it
- Call recordings: [12 months] after the call, then deleted.
- Transcripts and results: while the business's account is open, so it can see trends over time.
- Everything about a business: deleted within [90 days] of its account closing, except what we must keep by law, such as billing records.
- Contact-form messages: [2 years].
- Server logs: [30 days].
How we protect it
Information is encrypted in transit and at rest. Access is limited to the people in each business's account and the staff who need it to run the service, and staff access to customer accounts is time-limited and logged.
Your choices and rights
Depending on where you live, including under Canadian privacy law and some US state laws, you can ask to see the personal information we hold about you, correct it, or have it deleted, and you can complain to a privacy regulator. Email [privacy email] and we'll reply within [30] days.
If you answered one of our calls: we place calls for the business you work for, which decides how the results are used. You can ask that business, or us, about a recording of you, and we'll work with the business to respond.
Cookies
This site sets no cookies. The Knockler app uses only the cookies needed to sign you in and keep you signed in, and none for tracking or advertising.
Children
Knockler is a business service and isn't intended for anyone under 18.
Changes
We'll post any change here and update the date above. If a change is significant, we'll also email the admins of each account.
Contact
Privacy officer: [name] · [privacy email] · [mailing address]