A secret shopper for your phone lines.
Knockler calls each location the way a customer would, in a natural voice, writes down what happened and scores how well it went.
Sounds like a customer. Asks what customers ask.
The caller asks your questions in whatever order fits the conversation, in its own words, and asks again if an answer is vague. It can press through a phone menu and wait while someone goes to check. It never leaves a voicemail.
A booking call goes further: it asks for an appointment, hears the times on offer and picks one, then stops before anything is booked.
What you get from each call
- One call-quality score, with what it's made of
- Whether it was answered, how long that took, and whether a person or an AI picked up
- Each question with the answer it got, checked against the answer you expect
- Which of your standards were met, and how the person came across
- On booking calls, how far the booking got
- The recording, the transcript and a one-line summary
Screenshots show a demo organization with sample data.
Your phone standards, checked on every call.
Start from a list written for auto service and make it yours. Every call answered by a person is marked against each standard, with the line from the transcript that shows it, and rated for tone. Mark a standard as required and any call that misses it is flagged.
For example
- Said the business name in the greeting
- Asked about the vehicle
- Gave a price or time estimate
- Offered to book an appointment
- Friendly, patient, clear and calm
Unpredictable on purpose.
Decide how many calls a week each location gets and draw the time windows on a calendar. Calls land at a random moment inside them, on each location's local time, so staff can't guess when the next one is coming. Your dashboard shows which days calls are still to come, never the time.
Set it up your way
- A location for each store, or each department with its own number
- Different schedules and questions for different locations
- Press Call now to test a change straight away
- Import all your locations from a spreadsheet
See which locations are slipping.
Call quality, pick-up rate, answers and standards for every location, each one's last ten calls at a glance, and a short list of what needs your attention.
Screenshots show a demo organization with sample data.
Limits built into the product.
- No calls without the business's recorded consent
- Numbers are checked against public business listings, and anything else needs our approval
- Calls only go out during business hours, with limits on how often a number can be called
- Each location can be set to say up front that it's an automated call
- Never claims to be human, and ends the call if asked
- Never completes a booking, purchase or order: booking calls stop before anything is committed
- Never gives a real name, phone number, email or card
- Reports on locations, not named employees
Find out how your phones get answered.
From $29 a location a month. Your first month is free, and you can cancel any time.